Tivaron Study — Records and Legal

Privacy Policy

Effective date: 14 July 2026  ·  How we collect, use and protect personal information

Tivaron Study keeps records the way a library keeps them: deliberately, in small quantity, and only for as long as they serve a purpose. This Privacy Policy explains what personal information we collect when you visit this website or use our educational services, why we collect it, how we hold it, who we share it with, and what rights you have over it. It applies to every learner, enquirer and visitor.

1. Information we collect

1.1 Information you give us

• Enquiry details. When you complete the guest book form, you provide your name, email address, telephone number, the service you are interested in, and the content of your question.
• Learning details. When you engage a service, you may share your study goals, current level of knowledge, availability, preferred pace, and the topics you wish to cover, so that we can prepare appropriate material.
• Correspondence. Messages you send to any of our email addresses, and the notes we make when responding to them.
• Billing details. The name and invoicing information needed to issue a document for a fee that has been agreed. Card and bank details are handled by the payment provider, not by us; we do not store full payment card numbers.

1.2 Information collected automatically

• Technical data such as IP address, browser type and version, operating system, screen size, referring page and time zone.
• Usage data such as which halls of the site you opened, how long a page was viewed, and which links were followed.
• Cookie and similar identifiers, as described in our Cookie Policy.

We do not knowingly collect sensitive categories of personal information — health data, biometric data, information about beliefs or ethnicity, or similar — and we ask you not to include such information in enquiries or study notes. If you send it to us anyway, we will delete it unless it is strictly necessary for a service you have requested.

2. Why we use the information

• To answer an enquiry submitted through the guest book form or by email.
• To agree a scope of work and to confirm it in writing.
• To prepare programs, workbooks, session material and study plans that match your goals.
• To schedule and hold interactive knowledge sessions.
• To keep the accounting and tax records required by law.
• To maintain the security and integrity of the website and to prevent misuse.
• To improve our own materials and the structure of the website, using aggregated, non-identifying analysis.

3. Legal bases

Where data protection law requires a legal basis, we rely on: performance of a contract, where processing is needed to deliver a service you have ordered; legitimate interests, where processing is needed to run and secure a small educational studio and does not override your rights; consent, where you have expressly agreed, for instance to non-essential cookies, which you may withdraw at any time; and legal obligation, where retention is required for accounting, tax or record-keeping purposes.

4. Marketing

We do not sell personal information, we do not rent mailing lists, and we do not send unsolicited promotional messages. If we ever introduce an educational newsletter, it will be strictly opt-in, and every message will carry a means of unsubscribing that works with a single action.

5. Who has access to your information

Inside Tivaron Study, personal information is available only to the people who need it to deliver the service you have requested. Outside the studio, we share information only with service providers acting on our instructions, and only to the extent necessary. These may include the platform on which this website is hosted, the provider of our email service, the payment provider that processes fees, and the video platform used to hold online sessions. Each of these is bound to protect the information and may not use it for its own purposes.

We may also disclose information where the law requires it, where it is necessary to establish or defend a legal claim, or where it is necessary to prevent harm. We will not disclose more than is required in those circumstances.

6. International transfers

Our service providers may process information in countries other than your own, including in the United States. Where information leaves the jurisdiction in which it was collected, we take reasonable steps to ensure that it continues to receive an appropriate level of protection through contractual safeguards and provider commitments.

7. How long we keep information

• Enquiries that do not lead to work: up to 12 months from the last message, then deleted.
• Learner records and correspondence for completed engagements: up to 3 years, so that we can answer follow-up questions and re-issue delivered materials.
• Financial and tax records: for the period required by applicable law, which is generally longer than the periods above.
• Website analytics: in aggregated, non-identifying form.

When a retention period expires, records are deleted or irreversibly anonymised.

8. Security

We apply reasonable technical and organisational measures to protect personal information: encrypted transmission of data submitted through this website, access limited to the people who need it, password discipline and multi-factor authentication on the accounts we use, and periodic review of stored records with deletion of anything no longer needed. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security. If a breach affecting your personal information occurs, we will act promptly to contain it and will notify you and the competent authority where the law requires.

9. Your rights

Depending on where you live, you may have the right to request access to the personal information we hold about you; to have inaccurate information corrected; to have information deleted where we no longer have a lawful reason to keep it; to restrict or object to certain processing; to receive a copy of the information you provided in a portable form; to withdraw a consent you have given; and to lodge a complaint with a supervisory authority. If you are a resident of California, you may also request disclosure of the categories of information collected and confirmation that we do not sell or share personal information for cross-context behavioural advertising, which we do not.

To exercise a right, write to our records and legal correspondence line below. We will verify that the request comes from you, and we will respond within the period the law allows, ordinarily within 30 days. We do not charge for a first request, and we do not treat you differently for making one.

10. Children

Our services are directed at adults. We do not knowingly collect personal information from a child under 13, and a learner under 18 may take part only with the arrangement and supervision of a parent or legal guardian. If you believe a child has provided us with personal information, contact us and we will delete it.

11. Third-party links

This website is a closed space: the only pages we link to are our own. If a third-party resource is ever referenced within study material, that resource is governed by its own privacy practices, and we are not responsible for them.

12. Changes to this Policy

We may update this Privacy Policy to reflect changes in our practices or in the law. The effective date at the top of this page shows when the current version took effect. Where a change materially affects how we use information you have already provided, we will make reasonable efforts to inform you before the change applies.

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